FAQ

Questions before you order?

Here are the main things to know about payments, delivery and support.

Ordering & payment

How do I place an order?

Choose your products, add them to your cart, enter your delivery details and continue to Paystack. Your order is confirmed after Paystack verifies the payment.

How can I pay?

Online checkout is powered by Paystack, with Mobile Money and supported card payment options. The available channels are shown securely by Paystack during checkout.

Is my payment secure?

Yes. Payment details are handled by Paystack. The store does not store your card or Mobile Money PIN.

Delivery & pickup

How does delivery work in Accra, Tema and Kasoa?

Accra, Tema & Kasoa: dispatch fee is typically GHS 20–50 depending on location and is paid directly to the rider on delivery.

What about delivery outside Greater Accra?

Outside Greater Accra: the transport fee shown at checkout is included in the online total.

Can I pick up my order?

Pickup is available. Confirm the pickup point with us before collection.

Returns & support

Can I return a product or request a refund?

Due to the nature of cosmetics, skincare and supplement products, returns or refunds are not accepted for change of mind after delivery. If an item becomes unavailable after payment, the customer will be refunded for that item. If you receive a wrong or damaged item, contact us promptly so the issue can be reviewed.

How do I get help with an order?